Terms of Service

"FFGR Italia" or "we" refers to FFGR SAS and its affiliated operators providing services under the FFGR Italia brand.

"Client" or "you" refers to the individual or entity making or benefiting from a reservation.

"Service" refers to any transport, protection, concierge, aviation, helicopter, or yacht service confirmed by FFGR Italia.

"Reservation" refers to a confirmed booking, accepted in writing (email, WhatsApp, or equivalent) by FFGR Italia.

A reservation is considered confirmed only upon receipt of written confirmation from FFGR Italia. Verbal requests or initial enquiries do not constitute a binding agreement.

For same-day bookings, confirmation must be received at least two (2) hours prior to the requested service time. FFGR Italia reserves the right to decline reservations at its sole discretion.

The Client is responsible for providing accurate and complete information at the time of booking. FFGR Italia accepts no liability for delays or service failures caused by incorrect information.

All prices are quoted in Euros (EUR) and are exclusive of VAT unless stated otherwise. Quoted prices include the base service as described; tolls, parking fees, border-crossing charges, and exceptional expenses are billed separately.

Payment is due as specified in the reservation confirmation. For services above €5,000, a deposit of fifty percent (50%) is required within 48 hours of confirmation. The balance is due 24 hours before service commencement unless otherwise agreed.

Accepted payment methods include international bank transfer, credit card (via secure payment link), and other methods agreed in writing. All transactions are processed in compliance with PCI-DSS standards.

All cancellations must be communicated in writing to contact@ffgritalia.com. The following cancellation fees apply:

Force majeure events (natural disasters, government-mandated travel restrictions, airport closures) are handled on a case-by-case basis. We will always seek to reschedule before applying cancellation fees.

Modifications to confirmed reservations are subject to availability. Significant changes (route, date, service type) may result in price adjustments.

The Client agrees to:

• Provide accurate travel and contact information at the time of booking
• Be present at the agreed pick-up location at the confirmed time
• Comply with all applicable laws and regulations during the service
• Not engage in any activity that could compromise the safety of FFGR Italia personnel or third parties
• Treat all FFGR Italia staff, vehicles, and equipment with due care and respect
• Not transport illegal substances, weapons (unless pre-authorised for security clients), or hazardous materials

FFGR Italia maintains comprehensive commercial liability insurance for all services. All vehicles are fully insured in accordance with Italian and EU law.

FFGR Italia shall not be liable for delays caused by traffic conditions, acts of God, flight delays, or circumstances beyond our reasonable control. In all cases, our liability is limited to the total amount paid by the Client for the specific service affected.

For executive protection services, the Client acknowledges that no security service can guarantee absolute protection. FFGR Italia will apply best practices and professional standards at all times.

These Terms are governed by Italian law. In the event of a dispute, the parties agree to attempt resolution through good-faith negotiation within 30 days of written notice. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Rome, Italy.

Clients located in EU member states retain all statutory rights afforded by applicable consumer protection legislation.